Entergy Texas storm update – 5/17/24, 9:30 a.m.

THE WOODLANDS, TX -- Entergy Texas crews worked throughout the night to safely restore power to 66% of customers impacted by severe thunderstorms that moved through the region Thursday. As of 9:30 a.m., approximately 14,800 customers are without power, down from the peak of approximately 44,500 at 8 p.m. on Thursday.

High winds and downed trees caused significant damage to Entergy Texas transmission and substation equipment. Damage assessments are ongoing, and restoration crews from other states and high-water equipment have been requested to safely restore power to our communities as quickly as possible. Majority of customers are expected to be restored before the end of day Friday, but customers are still encouraged to visit the View Outage map for the most up-to-date information.

Crews will continue to work around the clock to restore power, only when and where conditions are safe and secure to do so. More severe weather and rain are forecasted for parts of our service area on Friday, so customers are encouraged to stay weather aware.

Important safety tips to keep in mind before, during and after a storm:

• Stay away from downed power lines and areas of debris. Energized power lines may not be visible among the rubble. Report downed lines immediately to Entergy at 1-800-9OUTAGE (1-800-968-8243), and call your local police station or fire department.
• Return home only when authorities advise and drive only on roadways and bridges that have been declared passable.
• If a power line falls on your vehicle while driving, continue to drive away from the line.
• Don’t walk in flooded areas or standing water. Remember that wet tree limbs can conduct electricity.
• Keep your distance from working crews. Work sites can have any number of hidden dangers for the public, and distracting crews can cause accidents to happen.

Stay informed:

Keeping customers informed before, during and after a storm is important to Entergy Texas. Here are some of the platforms we use to provide updates:

• Download the Entergy App at entergyapp.com. Customers can use the app to report outages or check on the status of power at their home or business.
• Entergy’s View Outages website includes maps that show where outages are located and gives information about restoration progress.
• Register for outage text alerts through myEntergy. Customers should update their notification preferences to participate in text alerts. Customers also can sign up for text messages about storm and restoration efforts by texting REG to 36778.
• The Entergy Storm Center website has storm safety, preparation and restoration information that is updated throughout the day.
• Operation: Storm Ready Guide is a free downloadable guide that helps customers plan and prepare for weather emergencies.
• Social media plays an important role in keeping customers informed. Follow Entergy Texas on Twitter at @EntergyTX and Facebook.com/EntergyTX.