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Appointment Scheduler

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- Schedule, confirm, and modify patient appointments, ensuring accurate and timely bookings.
- Coordinate with clinical staff to optimize appointment slots and reduce wait times.
- Reschedule appointments, when necessary, due to provider availability or patient requests, and promptly notify patients of any changes.
- Conduct outreach to patients for upcoming appointments, follow-up visits, and preventive care opportunities, ensuring patients are aware of clinical services and options available.
- Use the clinic’s electronic health record (EHR) system to track patient communication and log interactions.
- Assist in outreach campaigns to support clinic initiatives, such as health screenings, vaccination drives, and chronic disease management programs.
- Answer basic clinical questions over the phone, within the scope of knowledge and clinic guidelines, such as appointment preparation instructions, preventive care services, and health maintenance information.
- Triage patient inquiries to clinical staff as needed, based on the complexity of questions and patient needs.
- Educate patients on clinic policies, billing processes, and online portal access.
- Maintain updated patient contact information and ensure all details are accurately entered in the EHR.
- Assist with clerical tasks as needed, including scanning documents, filing, and supporting front desk operations.
- Maintain confidentiality of patient information, adhering to HIPAA and clinic policies.

The Appointment Scheduler serves as a key point of contact for patients, providing scheduling and administrative support to ensure a seamless experience for patients and staff. This role is responsible for managing appointments, assisting with patient outreach, and answering basic clinical questions over the phone. The ideal candidate is organized, personable, and capable of handling multiple tasks in a fast-paced healthcare environment.

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