Margaritaville Lake Resort Announces Key Promotions and New Hiring Staff

Erika DeLaCruz Promoted to F&B Director

With over two decades in the hospitality industry, DeLaCruz is passionate about delivering memorable guest experiences.

"Erika's promotion to F&B director is a testament to her hard work, dedication, and exceptional leadership," said Kevin Herbst, general manager for Margaritaville Lake Resort. "We are confident that our F&B operations will continue to delight all our guests under her direction."

Since the resort's opening in June 2020, DeLaCruz has been instrumental in launching six unique dining concepts, driving profitability, and enhancing guest satisfaction.

Before joining Margaritaville Lake Resort, DeLaCruz served as restaurant manager at the Seminole Hard Rock Resort & Casino in Tampa, Florida. She also has experience working for the Gaylord Palms Resort & Convention Center in Kissimmee, Florida, and the Ritz-Carlton in New Orleans.

She holds a Bachelor of Science in business administration with a minor in hospitality management and human resources from the University of New Orleans. Fluent in English and Spanish, she is known for her hands-on approach and commitment to the philosophy of "laissez les bon temps rouler," ensuring each guest at Margaritaville Lake Resort has a wonderful time.

Ralph Smith Promoted to Director of Golf, Spa, and Member Services

The resort is also proud to announce Ralph Smith's promotion to director of golf, spa, and member services.

"Ralph's promotion recognizes his outstanding contributions and leadership in our golf operations," said Herbst. "We are excited to see him bring the same level of excellence to our spa and membership program."

An avid golf professional, Smith earned his PGA membership in 2008. He holds multiple certifications in club fitting, repair, and teaching and is dedicated to helping others improve their golf game.

Before joining Margaritaville Lake Resort, Smith served as the director of golf at La Torretta Lake Resort and Spa.

Jermaine Hall Hired as Director of Rooms

Jermaine Hall recently joined Margaritaville Lake Resort as the new director of rooms, bringing extensive experience in hospitality management and operational leadership.

"Jermaine's extensive background and commitment to the guest experience make him the perfect fit for our team," said Herbst. "We look forward to having him lead the management of the front office and the vital functions of housekeeping, laundry, security, and recreation and retail operations."

For more information about Margaritaville Lake Resort, visit https://www.margaritavilleresorts.com/margaritaville-lake-resort-lake-conroe.

Hall's previous experience includes Sheraton, Hyatt, Omni Hotels & Resorts, and Marriott roles.
Hall earned his Master of Science in Management from the University of Phoenix and a hospitality certificate from Florida Atlantic University.