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Clinic Check Out Associate

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Job Overview: The Check-Out Associate (COA) is responsible for greeting patients as they

check-out following appointments, offering friendly, professional and prompt assistance. The COA will review provider’s orders to coordinate and schedule follow-up appointments and collect outstanding balances for co-insurance and/or private pay. The COA will help us build a unique, family-focused center that is changing the lives of patients who have hearing loss. This valued individual will join a team of professionals who are passionate about providing excellent service to children, adults and their families.
Reports to: Billing Manager

Position: Full-time, 35-40 hours per week, pay according to experience, medical benefits, Paid Holidays, PTO, 401k

Principal Duties and Responsibilities:

· Appointment check-in/check-out, including collection of co-pays and fees owed.

· Utilize courteous and professional customer service techniques and interpersonal skills to establish and maintain rapport with patients, clinicians and outside professionals.

· Schedule patients for speech, audiology and family services appointments.

· Verify patient’s insurance eligibility and obtain pre-requisite documentation ahead of appointments, including physician orders, referrals, and prior authorizations.

· Perform insurance eligibility checks for patients scheduled in clinic and work closely with the billing manager to make sure financial requirements of patients are met at time of appointment.

· Answer incoming calls and input accurate registration data, such as patient demographics, insurance information, and clinical data into EMR (Athena) software system.

· Maintain strict confidentiality of patient and organization information, including adherence to all HIPAA guidelines/regulations, best practices and internal policies

· Perform general office duties, including keeping front office and reception area tidy, order supplies, retrieve and distribute mail, and other projects as assigned by management.

Qualifications:

· High School Diploma or Equivalent GED

· Bilingual, English/Spanish fluency in both spoken and written form

· Minimum (2) years of experience in a medical office setting or similar position

· Knowledge of HMO’s, PPO’s, Medicare, Medicaid, and the Authorization Process

· Demonstrated customer service skills

· Microsoft applications, proficiency in EXCEL and EMR system, Athena a plus

· Medical terminology a plus


Successful Applicants will:

· Have a pleasant and assertive personality, performing with a friendly smile and tone

· Be a TEAM player in a fast-paced and growing office environment

· Possess a strong work ethic, and attention to detail, be highly organized and capable of effective time management, prioritization and multi-tasking

· Exhibit excellent communication and interpersonal skills with patients and co-workers

Send resumes to aurora.simmons@allearscenter.org

$17-$22 per hour depending on experience