Customer Service Representative

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Job Description

This job will be to answer phone calls and aid with customer service before and after jobs are completed!

Skills Required

Mister Fountain is a dynamic and customer-focused company committed to delivering exceptional service. We take pride in our dedication to excellence and seek individuals who are passionate about helping customers and solving problems efficiently.

We are looking for a friendly and professional Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a dedication to providing top-notch customer support.

Key Responsibilities:

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues with patience and efficiency.
Maintain customer records and update account information as needed.
Work collaboratively with other departments to ensure customer satisfaction.
Meet or exceed performance metrics, including response times and customer satisfaction scores.
Identify and escalate complex issues to appropriate team members or supervisors.