Woodlands Water releases results of Water Renewal Survey

THE WOODLANDS, TX – Recently, Woodlands Water sent out a survey to its customer base, and the results are in. Nearly 400 customers participated in the Water Renewal The Woodlands Survey, helping shape the future of the local water and wastewater infrastructure.

Results included:

• 86 percent of the respondents were satisfied or very satisfied with the overall quality of water and wastewater services.
• 72 percent of the respondents were satisfied or very satisfied with the overall maintenance of water and wastewater infrastructure.
• 63 percent of the respondents were satisfied or very satisfied with the value received for the money paid for water and wastewater. 23.5% neutral.
• 20 percent of the respondents indicated they do not know how The Woodlands is approaching the maintenance of water and drainage infrastructure to prepare for the future.

Woodlands Water has also supplied the Regional Rate Comparison that can be found at https://woodlandswater.org/wp-content/uploads/2023/12/2024-rate-comparisons-2023-11-01.pdf and the Montgomery County MUD Tax Rate Comparison that can be found at https://woodlandswater.org/taxes/.

According to the survey results, the top priorities for Woodlands Water customers are, in order:

1. Safe drinking water,
2. Reliable and long-term water supply, and
3. Sustainability (ensuring availability and affordability of water supplies and resources).

While the survey is closed, interested parties can always provide input and ask questions about Water Infrastructure Renewal through the Renewal website at https://waterrenewalthewoodlands.com/get-involved/submit-question/.

Photos